Before placing an order or using our services, you must agree to our Personal Data Protection Policy. To ensure the safety and protection of your personal data, please read carefully and agree to the privacy policies below:

1. Purpose of collecting personal data
We collect customers’ personal data only for the following purposes:

– Identity verification: We may request personal data such as name, address, phone number, and email address to verify the customer’s identity and ensure accuracy during transactions and service delivery.

– Order processing: We collect personal data such as delivery address and payment information in order to process the customer’s order and deliver to the correct address.

– Improving the customer experience: Personal data is used to provide better service to customers, including customer support, product consultation, and the provision of related information.

– Personalizing the experience: We may use personal data to customize and personalize the customer’s shopping experience on our website, including providing relevant product information, offers, or recommendations.

2. Scope of data use
We are committed to protecting customers’ personal data and use it only to the extent necessary to deliver our services and meet customer requests. Customers’ personal data is not shared, disclosed, or sold to any third party without the customer’s express consent, except where legally required or where necessary to protect the rights, property, or security of our company or of the customer.
We maintain appropriate security measures to safeguard customers’ personal data and comply with applicable data protection regulations.

3. Individuals and organizations that may access the data
We are committed to not sharing, selling, or disclosing customers’ personal data to any third party, except in the following cases:

– Service partners: We may share personal data with service partners who assist us in providing products and services to customers. However, these partners must comply with data protection regulations and may use the personal data only for the specific purposes set out.

– Legal compliance: We may disclose personal data when requested by law enforcement authorities in order to comply with regulations, legal procedures, or to protect our rights.

4. Data retention period
We retain customers’ personal data for as long as the customer uses our services and as necessary to fulfil the stated collection purposes. Once no longer necessary, we will delete or anonymize the customer’s personal data.

5. Details of the organization collecting and managing personal data
If you have any questions or need assistance regarding the collection and processing of your data, please contact us directly, by phone, or by email using the details below:

Organization name: DAP TECHNOLOGY INVESTMENT JOINT STOCK COMPANY

Address:

• Office address: 8-TM1D, South Ring Road 3 Urban Area (Phase 1), Dinh Cong Ward, Hanoi City
• Factory address: Chau Son Industrial Park, Chau Son Ward, Ninh Binh Province

Hotline: 0936.363.301

6. Managing personal data
Customers have the right to access and edit their personal data by logging into their personal account on the website or by contacting us using the contact details provided.

7. Mechanism for receiving and resolving consumer complaints regarding personal data used beyond the stated purpose or scope
If you discover that your personal data has been used beyond the stated purpose or scope, please submit a complaint to our hotline: 0936.363.301. Upon receiving such feedback, we will verify the information; where the report proves accurate, we will apply appropriate remedial measures within 24 hours depending on the severity.

8. Commitment to protecting customer data
Consumers’ personal data is committed to absolute confidentiality under our personal data protection policy. The collection and use of a consumer’s data is carried out only with that consumer’s consent, except where otherwise provided by law.
We do not use, transfer, provide, or disclose consumers’ personal data to any third party without the consumer’s permission and consent.

In the event that the server storing the data is attacked by hackers, resulting in the loss of consumers’ personal data, we are responsible for reporting the incident to the competent authorities for prompt investigation and handling, and for notifying the consumers concerned.

The management requires individuals to provide complete and relevant personal data such as full name, email, and phone number, and to take responsibility for the legal validity of that information. The management is not responsible for, and will not resolve, any complaint relating to a consumer’s interests if it determines that all the personal data provided by that consumer at initial registration was inaccurate.
We sincerely thank our customers for trusting us as their information and supply partner.